![]() Microsoft started investigating in February and shared a brief note about its findings in early May. There is no crack when last night or else I will notice last night,” said one user, which initiated several other users sharing similar experiences. When I use it tonight I notice there is a crack on the laptop. “I do not get it, last night I use the laptop normally, and I put on the desk charge it before I went to sleep. The report pointed to reddit users complaining that through no fault of their own they were experiencing faulty screens and cracks. The issue came to light in early 2020 when customers started reporting that their Surface Laptop 3 screens were cracking, either along the corners or across the face of the screen, seemingly spontaneously, according to a ZDNet report. Microsoft has finalised an investigation of user claims that Surface Laptop 3 screens were cracking at random and will offer free repairs to devices under warranty.
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